Privacy Policy
Last Updated: February 11, 2026
Our Commitment: Your privacy matters. We collect only what's necessary to provide our services, and we never sell your personal information to third parties.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, and professional credentials when you register
- Contract Data: Real estate contracts and related documents you upload for processing
- Business Information: For vendors, your company details, services offered, and pricing
- Communications: Messages you send through our platform
Information Collected Automatically
- Usage Data: How you interact with our platform, features used, and time spent
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP addresses, access times, and pages viewed
2. How We Use Your Information
- Service Delivery: Process contracts, generate settlement statements, and connect you with vendors
- Communication: Send notifications about your transactions, quotes, and deadlines
- Improvement: Analyze usage patterns to enhance our platform
- Security: Detect and prevent fraudulent activity
- Legal Compliance: Meet regulatory requirements
3. Information Sharing
We share information only in these circumstances:
- With Your Permission: When you choose to connect with vendors or share documents with parties in your transaction
- Service Providers: Third parties who help us operate (cloud hosting, AI processing) under strict confidentiality agreements
- Legal Requirements: When required by law, subpoena, or to protect rights and safety
We Never Sell Your Data: Your personal information and contract data are never sold to advertisers, data brokers, or other third parties.
4. Data Security
We implement industry-standard security measures:
- Encryption in transit (TLS/SSL) and at rest
- Secure cloud infrastructure with regular security audits
- Access controls and authentication requirements
- Regular security testing and monitoring
5. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request removal of your data (subject to legal retention requirements)
- Portability: Receive your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing communications
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Contract data may be retained longer to comply with legal and regulatory requirements typical in real estate transactions.
7. Cookies and Tracking
We use essential cookies for authentication and session management. We do not use third-party advertising trackers. You can control cookies through your browser settings.
8. Children's Privacy
ClosingStart is not intended for users under 18. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy periodically. We'll notify you of significant changes via email or platform notification.
10. Contact Us
Questions about this privacy policy? Contact us at:
Email: privacy@closingstart.com
Address: ClosingStart, Nashville, TN